Currently, the high usage alert does not specifically state the day which it is referring to. However, it is usually triggered within a 1-2 day period if we are receiving timely data from the utility. If there are delays in utility data ingestion, then the high usage event will be delayed accordingly. Generally, the user can assume that the email is regarding a day within the past week.
The high usage alert has 4 different variations:
- High usage compared to an average weekday within the billing cycle
- High usage compared to an average weekend within the billing cycle
- High usage compared to average weekday peak hour consumption within a billing cycle (for electric users only)
- High usage compared to average weekend peak hour consumption within a billing cycle (for electric users only)
- As defined, weekend refers to both Saturday & Sunday and weekday refers to Monday through Friday.