If you already have an account, call or visit our office for assistance. Visit our Start/Stop/Transfer Service page for more information.
Member Services FAQs
A connection fee in the amount of $20 is required for connection of service. A deposit may also be required. If you currently have an account, please call or visit our office to determine the correct amount to be paid.
If you do not have an account, a refundable $5 membership will also be charged. We will contact you with your fees after we have processed your application. If you owe an unsettled debt to the cooperative, this will also need to be paid prior to your account being connected.
Your deposit is based on your payment history, either with A&N Electric Cooperative or previous utilities, and the size of the bills at the location where you are connecting service. In general, your deposit will be equivalent to 2 months' bills. A&N Electric Cooperative will accept a letter of good credit from your present utility in lieu of a deposit.
Residential deposits are refunded after 12 consecutive on time payments are made, with your security deposit being credited to your 13th bill. For commercial deposits, 24 consecutive on time payments are required. If you choose to pay your deposit in installments, the 12 or 24 months would start after the last installment has been paid. When you close your account, your deposit will be refunded as a credit toward your final bill.
Once we have received any needed paperwork and all fees have been paid, your account can be connected as soon as the following business day. If you are connecting a new service through the Engineering department, more time may be necessary.
No, but we do ask that you turn off your breakers before we arrive.
We ask for a signed membership form with your new name and a copy of your government-issued photo ID reflecting the change.
A married couple can sign and submit a membership application along with a copy of your spouse's photo ID and proof of social security number.
The account holder whose name will be removed can contact the office to request the change. We will send you a new membership application to sign and return. If the account holder you would like to remove is deceased, please provide a copy of his or her death certificate.
To ensure that you receive your paper bill, always update your account when your address changes. It's also important to notify us of address changes after you close your account because any final bill, capital credit allocation notices and/or refunds will be mailed to the last known address on file.
Update your primary phone number so we can contact you if we have account questions, need to notify you of a planned outage, or are conducting a member satisfaction survey. In addition, an automated courtesy call is typically sent to alert you of a past due balance.