In order to be paid eligible expenses for any eligible appliance, the member enrolled in SurgeAssist must file a valid claim under the program. SurgeAssist members must request a claim form from the Cooperative within seven (7) business days of the applicable power surge. More than one Eligible Appliance may be designated on the claim form. All claim forms submitted to the Cooperative per Residence in connection with a given power surge shall be considered a single claim.
Claim forms can be requested by calling our member services department at (757) 787-9750 or by filling out the form below. After submitting the claim form request, a member services representative will contact you with the next steps in the claim process.