The cooperative recently upgraded its phone system to benefit the members we serve.
The upgraded phone system now allows the cooperative to offer a number of features that will benefit our membership as a whole.
Texting (General)
Texting is an option to reach a member services representative regarding any number of topics, excluding outage reporting (see below). Simply text a message to (757) 787-9750 (the cooperative’s main number) and the next available member services representative will reply.
Texting (Outage)
Reporting an outage through text is now available to co-op members. Simply text OUT to (855) 940-4016 to report your outage. The outage text option is in addition to reporting through our SmartHub app or by calling an outage in to our main number. These three options are the only methods that will ensure the outage is properly logged into our outage management system.
Webchat
The new phone system also makes a webchat option available to co-op members. Log on to www.anec.com and select the “Chat with us. We are online!” box in the lower right of your screen. This will create a dialog box. Just fill out the necessary information and hit “Chat.”
Just like the text option, the webchat gives members the option to text chat directly with a member services representative.
With our new communication system, multiple forms of communication are funneled into one call queue, which will help streamline all the mediums our co-op members like to use.
Note: General texting and Webchat are available during the cooperative’s regular business hours (7:30 a.m. to 4:30 p.m.). Outage texting is available 24 hours, 7 days a week.