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SmartHub

SmartHub Logo

SmartHub is our online account portal and smart phone and tablet app.

SmartHub offers you powerful, secure and convenient account information from your computer, smart phone or tablet. 

With SmartHub you can:

  • Pay your bill

  • Set up notifications

  • Schedule your payments

  • Check your daily and monthly kWh use

  • Contact our office

  • Report an outage

  • Track your payment history

 

Pay My Bill
 

Frequently Asked Questions

How do I register for SmartHub?

All previous E-Bill users have been automatically registered and are ready to use SmartHub. Simply use your existing log-in information. New users should follow the registration prompts at the SmartHub website. 

How do I get the App for my phone?

iOS (iPhone, iPad, or iPod Touch): Download Here
Android (from the Google Play marketplace): Download Here

Search SmartHub (not case sensitive but must be all one word). If duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative (NISC).

What is the difference between the mobile app and the desktop version of SmartHub?

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device (iOS or Android). The Web version is internet accessible from any computer or other web enabled device. Both the Apps and the Web version give you secure access to view your bills, see payment history, make payments on one or more accounts, and set up recurring payments. They also allow you to monitor and manage your kilowatt hour (kWh) use with graphs. 

The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The App version also includes a map option, allowing you to find and get directions to our office.

How do I sign up for notifications? What if I want to receive notifications for multiple accounts?

You must log into the Web and click on Notifications. Select preferred notification method (Text or Email) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

Is the App secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

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    ©2023 A&N Electric Cooperative. Enhancing life on the Shore

    • About Us
      • A&N Electric Cooperative
      • Board of Directors
      • Bylaws
      • Contact Us
      • Privacy Protection for Members
      • Statement of Nondiscrimination
      • Terms and Conditions
    • Member Services
      • About SmartHub
      • Billing Department
        • Account FAQ
        • Billing Options
        • Fees
        • How to Read Your Bill
        • New Members
        • Payment Options
        • Rates
        • Your Bill
      • Capital Credits
      • Co-op Connections
      • Connections and Disconnections
      • Forms
      • Frequently Asked Questions
      • Operations and Engineering
        • New Construction
        • Operations and Engineering FAQ
        • Tree Trimming
      • Payment Assistance
      • Products and Services
      • Unclaimed Capital Credits
    • Outage Tools
      • Hurricane Guide
      • Report An Outage
      • Storm Center
      • Local Weather
    • Manage Energy Use
      • Beat the Peak
      • Electric Vehicles
      • Energy Advisor
      • Energy Resource Center
      • Energy Use Calculators
        • Appliance Calculator
        • Holiday Light Calculator
        • Phantom Load Calculator
        • Space Heater Calculator
      • Home Energy Savings
    • Community
      • Community Grants and Donations
      • Cooperative Living Magazine
      • Lighting the Way
      • Members Helping Members
      • Safety
        • Generator Safety
        • Miss Utility (811)
        • Safety Quiz
      • Scholarship (VMDAEC)
      • USDA and project:Homes
      • VICE Conference
      • Youth Tour
    • Renewable Energy
      • Community Solar
      • Net Metering
      • Renewable Energy Credits
    • Co-op Careers
    • 2023 Annual Meeting