A&N Electric Cooperative has developed a strategic plan to help guide the organization's future and support our mission of enhancing life on the Shore through member-driven services and to fulfill our vision to exceed expectations as a trusted community resource.
The cooperative's core values are Integrity, Commitment, Adaptability, Respect, and Excellence.
The cooperative's mission, vision and core values are supported by four pillars:
Sustainable Business
A&N Electric Cooperative will responsibly build and manage the underlying infrastructure requirements for a sustainable business, including a focus on employee attraction, training and development, and environmental stewardship, while ensuring resiliency and service continuity.
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Reinvigorated an ongoing safety incident prevention and management program through continual incident investigation and response.
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Formalized and expanded the business disaster and continuity plan, including cyber security and a complete review of current audit of vulnerabilities.
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Established a formalized RESAP program.
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Expanded internal employee development and training and formalized an ongoing employee education program.
Member Engagement
A&N Electric Cooperative will actively engage, empower, and educate its members by utilizing interactive tools, while also identifying and deploying new value-added products and services in response to changing member interests.
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Increased member engagement through proactive communication, by implementing new:
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On-Demand Notifications for members (storm prep messaging to medical necessities and GenerLink subscribers, Beat the Peak texts and emails, informative new member email campaigns, and courtesy past due messaging to members reminding them to pay.)
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Stock notifications for members (2-way power outage texting and power outage/power restored mobile feed, text, and/or email messaging.)
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Encouraged participation in youth opportunities through the creation of a running list of community youth event opportunities and increased attendance at local high school events.
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Formalized and implemented plan of action for responding to member satisfaction surveys and member feedback.
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Enhanced member experience and convenience through the addition of new billing and payment options, like prepaid metering and remote cash payment locations.
Service Quality
A&N Electric Cooperative will plan its system for high reliability, safe operations, and the application of appropriate innovative solutions, including the utilization of emerging technologies that serve the long-term interests of its members.
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Researched and selected new cyber security protection systems to maintain current OT network standards, equipment, and software for cyber security. Established this initiative as an ongoing action for continuous review and research.
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Implemented new cyber security protection systems to maintain current OT network standards.
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Evaluated, selected, and implemented SCADA software to increase the availability of data and analytics.
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In the support of operations’ physical systems, two new skid steers were purchased (including an auger, EZ Spot pole setter, bush hog, brushes, forks, snow box) for setting poles in right of way and for other co-op needs, as well as drones have been purchased and implemented to increase safety and restoration proficiencies and for pole inspections.
Financial Stewardship
A&N Electric Cooperative will focus on financial strength, emphasizing prudent cost management and stewardship, while balancing value and affordability for its members.
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Evaluated alternative power supply opportunities to manage and minimize wholesale power costs. Evaluations will be ongoing.
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Researched and evaluated opportunities to encourage sustainable economic development, resulting in the utilization of Federal Rural Economic Development grant opportunities and USDA’s Home Improvement/Energy Efficiency Program.
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Empowered employees to better understand the financial impact of rate design and cost recovery through the creation of new educational trainings.
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Enhanced budget development and management processes, maintained equity management plan, and utilized financial forecast tool to maintain rate affordability, while ensuring fiscal strength.